What should I do if I am not happy with my carer?

We pride ourselves in hiring the best caregivers in the industry. However if you are not happy with your carer, please notify us and we will take up the matter with the carer. If this is not satisfactory we will look for alternative carers to provide the service to you.

If the matter is serious and could be case for safeguarding, please notify us immediately as we don’t want to put our clients at any risk. You’re co operation in this matter is greatly appreciated.