Do I pick my own carer?


We will introduce our carers to you. If you have a preference we will always endeavour to accommodate your request.  This is an integral part of our service to you. We want you to feel comfortable with who is providing your care and want you to...

What is the minimum visit time?


The minimum visit time is 30 mins. We believe in order for a carer to do their job right and build a good understanding relationship with you, they need this time as a minimum.

Can I arrange care last minute/for the same day?


In normal circumstance we recommend care to be booked in advance at least 3 days before you require the booking. However in urgent circumstances we are on call 24/7 and will do our best to arrange care for you.